The 21st century market place is highly competitive, with several products and services being pushed into the market place on a daily basis, hence businesses that want to stand out of the crowd must be able to understand the consumer mindset and move from transactional to relational in their approach to customer service. This course is loaded with tools and research proven techniques that will enable participants assists their organizations in coming up with the right products and services that meet consumer needs and most importantly getting these products and services in front of the right customers and consumers.
Individuals ready to take up the challenging and highly rewarding career of keeping smiles on customer's faces thus increasing the profitability of the organization.
The training runs for a period of 6 weeks – 8weeks and includes;
Successful participants would have been equipped with cutting-edge skills in optimizing business processes through effective customer service and relationship management.